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I'm trying to roll out an app on mobile devices. One of our users has a Galaxy A42 5G running Android 13. However, when we go to the Play Store, the Valence Mobile app doesn't show up to allow install. Do you have any device compatibility issues?
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We have confirmed this is an issue and will be looking into it. In the meantime, you can provide your user(s) with a URL to the application if need be. In NAB, select the "Share" option against the application you wish to retrieve a URL for. -
This worked, but would prefer to have the app available rather than handing out urls to every app.Comment
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Absolutely, we are investigating the issue.Comment
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Following up on this. Do you expect the Play Store issue to be resolved?Comment
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I just downloaded it. The app crashes immediately when it is launched. I'm using a Pixel 9 with Android 15.Comment
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Any idea when a working version of the mobile app will be available on Android?Comment
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I too would love to see a working version of the mobile app for android...
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Due to the unique nature of our app—which connects users to customers’ own IBM i systems rather than to an IBM i system managed by CNX—meeting Google Play’s compliance requirements has been challenging.
Google is requesting detailed information about data storage and deletion that does not directly apply to our setup. Since the application connects to customers’ IBM i systems and we have no control over user management or the applications that run within the Valence Mobile Portal, addressing these concerns has proven complex.
We have been working diligently with Google to clarify these issues, but the process is taking longer than expected. We appreciate your patience as we continue to resolve the matter.
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Is there no way to provide the APK as a download so we can side load?Comment
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We have sent you the APK file.Comment
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Thank you. I installed it an it's working.Comment
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