[SOLVED] Examples Helpdesk grouping problem

[BMDUSA]

In the VALENCE32 Examples, the Helpdesk Ticket Manager (MVC) TicketGrid.js, groupHeaderTpl does not render the priority description in the group header or on the individual row (see attached). I haven't done this before, so the code looks correct to me.

Any ideas?

[Johnny Major]

BMDUSA,

What is the value of the PRIORITY field for your records? Looking at the source it will show if the value is 1,2,3...

if (priority == 1) {
		return '<span style="color:red;">High</span>';
	}
	if (priority == 2) {
		return '<span style="color:#FFCC00;">Medium</span>';
	}
	if (priority == 3) {
		return '<span style="color:green;">Low</span>';
	}
    return priority;

Just ran the example on our development server and priority displays just fine.

Screen Shot 2013-12-06 at 4.43.10 PM.png

Thanks

[BMDUSA]

The values are correct (1,2, or 3).

[BMDUSA]

However, your code is different. I copied yours and it now works.