Legacy Excel does not work in 6.3.20260421

[rdeardorff@spi-ind.com]

it just spins and doesn't pop up the box to download. Confirmed the same behavior in Chrome, Brave, and Edge. Also confirmed that it IS working in Live (6.3.20251117)



The Legacy Excel is this option, and needed for these apps due to Legacy supporting more rows than non-legacy. If possible can we get a patch on this? We are VERY close to completing our regression testing of version 6.3.20260421 and a new version release requires us to start over.


dataurl034723.jpg

?

[robert.swanson]

We'll need a bit more information for this...

1. Is the data in test equivalent to production?
2. Do you see a job in your Valence test instance in MSGW status?
3. How many records are in the recordset you're attempting to download?
4. Do you see anything logged in the Errors app related to the download attempt?
5. Does the browser dev console show any errors, or completion of the call?

We may need to schedule a web meeting to see this in action, depending on what you see.

[dwitts]

We'll need a bit more information for this...

1. Is the data in test equivalent to production?
2. Do you see a job in your Valence test instance in MSGW status?
3. How many records are in the recordset you're attempting to download?
4. Do you see anything logged in the Errors app related to the download attempt?
5. Does the browser dev console show any errors, or completion of the call?

We may need to schedule a web meeting to see this in action, depending on what you see.

Hi Robert, I found this and can answer these questions for you:

1. Yes. Same exact data on Live and Test
2. No
3. 63,666 records (in both live and test)
4. Yes, attached the error log
5. Errors. Attached screenshot

[robert.swanson]

Could you please confirm that file vvSSTemplate.XLSX exists in path /your_valence_test_instance_folder/spaceregresources/templates/ ?

If it does exist there, please email the file to CNX support so we can inspect it. Might help if you could send the equivalent file from your Production instance as well for comparison.

I presume there are no authority issues in accessing that file for the DWITTS user in your screenshot, but maybe worth checking that as well via:
DSPAUT OBJ('/your_valence_folder/spaceregresources/templates/vvSSTemplate.XLSX')

[rdeardorff@spi-ind.com]

here are both the .xls and the .xlsx files. I have confirmed there are no permissions issues (this issue occurs for multiple users). I had to rename the files because your websites blocks spreadsheet files.

[robert.swanson]

Appears we're going to need to get on a web meeting with you to look at this, as I see no obvious problems with the xlsx template file. Please send an email to support to arrange a time that works best for you.

[rdeardorff@spi-ind.com]

this issue is resolved.