Valence Portal on iPad iOS 18.1

[RMason]

When trying to login to the Valence Portal on iOS 18.1 on iPads, as soon as the User Name field is touched, the app closes. There are no issues with earlier versions of iOS. Our Help Desk has removed the app and reinstalled from the App Store, but the issue remains

[Johnny Major]

Thanks for letting us know. We will check an iOS 18 device and attempt to replicate the issue and determine a fix.

[RMason]

Is there any update on this issue? Our winemakers are dead in the water with using the application.

[sean.lanktree]

We have not been able to replicate this issue on an iPad running iOS 18.1.1.
Can you attempt to uninstall the application and then reinstall it?

[RMason]

We had reinstalled the app on a device when we first reported the problem and didn't have success in correcting the problem. Performed the action again this afternoon and this time the problem was resolved. thank you.

[RMason]

We still have issues with this on two of our iPads. One is at iOS 18.1.1. When the Valence app is removed and reinstalled, the Add Connection screen is displayed and as soon as one of the entry fields are touched, the app crashes.

We upgraded another to iOS 18.1.2 and the crash behavior didn't occur but the 'Add Connection' panel was completely blank, devoid of any text or input fields.? Screen shot attached.
On this device, we removed and reinstalled the Valence app from the App store multiple times.

So I tried to use the Mobile Link Generator URL to add the connection, and that produced another error saying the portal was only for iOS mobile devices. Screen shot attached.

[sean.lanktree]

What model iPad are you using? iPad (7th generation), iPad Mini, iPad Pro (second gen), iPad Air, etc...

[gzambrano]

Have you fixed this issue already?

[RMason]

Sorry for the long pause. It is an iPad Air, on 18.3.1

[RMason]

Sorry for the long pause. It is an iPad Air, on 18.3.1

[RMason]

Well, I was able to get this one iPad Air functional with the Valence Portal. The user had quite a few (dozen or so) open apps. After closing all the open apps, I was able to get the Valence Portal app to function correctly.