We use the Nitro Admin mobile application to answer MSGW's on our system. However, within the past few weeks, it no longer will let us get passed the log in screen on Android phones. On my iPhone (using Chrome), I have no problems. Google Play informs us that Google Chrome is up-to-date. Any thoughts?
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Valence 4.2 Mobile Nitro Admin Not Getting Passed Signon For Android
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I confirmed on several other Android phones that Chrome will not let us passed the login page. Firefox would not let us passed the login page. One Andriod user had some sort of custom browser called Internet and it worked...??!! Lol. I can't figure it out. Also, I updated our oncall phone's software and rebooted the device. Still not getting passed the login screen. Here is are some messages from the /www error logs:
ZSRV_MSG0018: File /valence-4.2/mobile/Portal/build/package/Portal/resources/icons/icon-114x114.png does not exist, referer: http://mysys:myport/mobile/Portal/bu...tal/index.html
ZSRV_MSG0016: URI in request GET /mobile/Portal/build/package/Portal/resources/icons/icon-114x114.png HTTP/1.1 is not valid, referer: http://mysys:mport/mobile/Portal/bui...tal/index.html
I dont know why that would stop the page from loading especially when I do this from my iPhone (Chrome) the same messages appear in the error log.
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Hi Ray - We have identified the solution for this. Basically, new browser updates have broken the Portal's animation actions like sliding from one screen to another etc. I will shortly send you the modified mobile Portal app's zip file and instructions for replacing it with the current one. Give it a try and let us know if that fixes it.
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